General Questions

1. mGinger Deal-a-Day? Now what's that?

   As simple as it sounds! We sell great stuff on deep discounts. mGinger's just born, Deal-a-Day is your mini online Shoppe that brings you one exclusive deal per day. From Grocery to gadgets, from T-shirts to television find one breathtaking deal every 24 hours. Since a lot of people from our mGinger community buy the products, we get the advantage of acquiring them at a great price and we pass on that advantage to you. And guess what? Its home delivered for free. The price tags on each product are so cool; we've not even installed ACs in our office.

2. I am in a mood to shop. What products can you offer?

   Watches, Stationary, Electronics, Home Decor, Apparels, gadgets and gizmos, baby care products, fashion accessories, perfum...huh! That isn't easy. There's a lot more but you get the idea, right? Deal-a-Day has almost all the products you are looking for. In a nutshell, we offer anything and everything that doesn't crawl, breathe or excrete.

3. Dude, are you selling just one item per day? Where's the rest?

   Rest are undergoing a quality test! We sell only one product per day. Period.

4. What's the life span of these Deals?

   Relax! It will be mentioned on the Deal Page for every product. But it's typically 24 hours. The moment Earth completes a rotation around its axis, our deal of the day shuts. So you have 24 hours to make your purchase. And that's a lot of time unless you have a nagging wife/hubby, an over enthusiastic boss or Alzheimer's disease. The deal typically changes every 24 hours (but if you are lucky, some can also run across 1 to 2 days).
   
   Just in case all the pieces are sold out, you will see a 'Sold Out' symbol. It means "Better Early than Never"

5. I missed yesterday's item and I badly want one. Whattodo?

   Pray. That's all we can say! Once a deal is gone, even we are not sure when can we get it back. Come to think of it, we have a new proverb coined. Time, Tide and Deal-a-Day waits for no one! (P.S. You never know. If God is in a good mood your missed deal can just come back. Have faith or buy quickly.)

6. I want to make a purchase on Deal-a-Day? How do I do it?

   Now you are talking! Read carefully. Click on the 'Buy now' icon on Deal Page that will take you to the Order page. Punch in the quantity with your appropriate details and click on the 'Order Now' button. You will then be taken to a page where you have to select your mode of payment. Once the payment is done, the product will reach you in 5-7 working days. Till then, you can think of what could you do with the money you have saved in this deal.

7. And what are my payment options?

   Credit Cards Accepted. Daddy didn't give you his credit card? No worries! Cash on Delivery Accepted too (especially for you). But hey, there's that little devilish star on the Pay by card and Cash on Delivery Option. To decode it, click here.

8. Man, this product is defective. Now what?

   Relax! Take a deep breath. Count till 10. Feeling better? Now call or write to us about the defective product you received at support@mGinger.com. We'll send our secret Santa, who'll come and pick the defective product and replace it with a brand new one. Happy?
   
   Damaged or Defective Product
   
   - If the product you received is damaged or defective, please call the customer care within 3 working days for a refund/replacement.
   - Products damaged while being used, do not qualify for refund or replacement.
   - If we are unable to replace the damaged/defective product, we will refund your money.
   
   Returning the product
   To initiate the return of a product, please call our customer support at 080-6719 1919 or send an email at support@mginger.com with your Order ID. Please keep the product packaged and we will arrange for the products to be collected from the delivery address through courier. We will process the return/replacement subject to receipt of the product(s) at our location in unused condition and in its original packaging, failing which return/replacement may not be possible.
   
   Not enough? Check our Product Cancellation, Return and Refund Policy

9. How safe is it to give you my personal info and card details?

   We play safe! Buying at mGinger.com is 100% safe. We use reputed payment gateways which are highly secure. Your online purchases have two macho bodyguards namely: Verified by Visa and MasterCard SecureCode. These are password-protected services that keep each of your online transaction absolutely safe. Even James Bond has given up on them!

10. How are you planning to send me the money for returned or cancelled products?

    Tom Cruise will return it to the women and Pamela to the men. Kidding! That's just a fantasy typed by mistake. Here's the reality:
    
    Refund
    
    - If the payment was by Credit Card / NetBanking / Debit Card, we will refund your Credit Card / NetBanking / Debit Card account respectively.
    - If the payment was by Cash On Delivery, we will refund your money via a cheque written in your name. You will have to provide the following details: Your name (as on your bank account), Order ID
    - The refund process will be initiated once we have received the product. Typically refunds are processed in less than 10 working days but in case of payments by Cash On Delivery, it may take a few extra days for the cheque to be delivered to your billing address and for the funds to be credited to your account, once you deposit the cheque.
    
    To checkout the complete Product Cancellation, Return and Refund Policy, click here.

11. I hope you deliver to my city.

    Oh yes! Unless you mean electri-city or publi-city, we do. If you reside in India, get a newspaper and internet connection in your house, there's no way we can't send you this product.
    Don't forget to have a look at our Shipping policy.

12. I hate those stars with hidden T&Cs. Hope there's no catch or hidden costs.

    Necessity could be the mother of invention, but Doubt is the father of frustration. Believe us, all Terms and Conditions are out in open. The price you see is the price you pay (Except for Cash on Delivery that might have some additional charges which would be clearly mentioned on the Order Page) No catch, no hidden costs, no unwanted surprises. Our CEO says: "We will earn only when customers save." Your satisfaction (and our salaries) is our ultimate goal.

13. Hey, the COD (Cash On Delivery) option is not available to me anymore. What happened suddenly?

    Now that is not a singing toy where you can keep pressing the button every now and then. Once you click on the COD option, one of us will call you to verify your details. When that's done, your order will be shipped across. In case you refuse to accept the shipment and return the product without paying, you become the superstar of our COD blacklist. Once you are there, the COD option no longer exists for you.
    Still confused? Read our Payment Policy.

14. Can I have a conversation with someone 'alive'?

    They make us work day in day out. We don't even get to talk to ourselves! (Thanks for the sympathies) But if it's really really really important, call our customer care at 080-6719 1919 or send an email to support@mGinger.com with your Order ID if you have one.

15. Enough is enough. How do I unsubscribe?

    With deep regret, we are forced to tell you that in order to unsubscribe, login to your mGinger account and click on 'Unsubscribe'. On clicking this tab our deep rooted bond will suddenly come to an end. Please don't go :(

16. Will you tell me the number of products available after the deal opens?

    No. None of us here can count. We are an arithmetically challenged bunch of employees. In short, we can't tell you the number of products available after the deal opens.

17. Any privacy policy kinda thing? Is it written anywhere? Just curious!

    You're smart! Here's the Privacy Policy. Check it out word by word. We've spent an entire night designing it.